FAQ
Pre-order, Warranty & Exchange
Products listed as pre-order item will be handcrafted after order is placed. It will It will take 30 days to be dispatched.
For urgent requests or rush orders, please contact us at admin@kinks-lab.com prior to purchasing.
We gladly accept tailored customizations for both pre-order and customised items, including specific adjustments to sizing, length and gemstone selections. Please contact us at admin@kinks-lab.com for quotation and discussion.
Due to the personalised nature of customised products, all orders are final upon confirmation. No refunds or exchanges will be accepted.
All products sold online or at any of the authorized retailers are covered by a 30-day warranty. Please contact us at admin@kinks-lab.com for return and exchange.
This warranty does not cover lost items or defects caused by accident and misapplication.
No refund or exchange upon dispatch of orders, except for defect items.
Contact us directly at admin@kinks-lab.com for return and exchange and titled as “Return and Exchange”. Please include your full name, date of purchase and location of purchase. We will get back to you within 2 working days and take you through the return process.
Return and exchange items shall be delivered via trackable postal services and shipping cost shall be borne by the customer.
Import tax are included in the listed price.
Shipping & Delivery
Yes, we ship worldwide. Shipping costs will be automatically summed to the total cost during checkout. Taxes are included in the retail price of each item.
We are not responsible for lost items or delivery failure due to incorrect shipping address.
- SF Express in 3-5 days
- 30 HKD shipping costs will be automatically summed to the total cost during checkout
- FREE for orders over $800 HKD
- SF Express in 5-7 days
- 10 USD shipping costs will be automatically summed to the total cost during checkout
- FREE for orders over 110 USD
- SF Express in 3-5 days
- 100 RMB shipping costs will be automatically summed to the total cost during checkout
- FREE for orders over $2000 RMB
- Europe orders are shipped via Spaceship’s traceable service. Delivery takes approximately 14 days.
- 18 EURO shipping fee applies will be automatically calculated at checkout.
- FREE shipping on all orders over $230 EURO.
- International orders are shipped via Spaceship’s traceable service. Delivery takes approximately 7 days for Asian countries and 14 days worldwide.
- 20 USD shipping fee applies will be automatically calculated at checkout.
- FREE international shipping on all orders over $250 USD.
Jewelry care & material
We do not plate our sterling silver products, therefore it oxidizes and becomes dull when exposed to air over time. We suggest using silver polishing cloth to retain a shiny surface on all our sterling silver products.
Store accessories in our dust bag to prevent excessive exposure to air and sunlight.
